Frequently Asked Questions
Everything you need to know about your Alexandra Lingerie experience.
How do I find my perfect fit?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for lace items and following your standard measurements for seamless styles.
What is your return policy for intimate apparel?
Due to hygiene standards, we only accept returns on items that are unworn, unwashed, and still have the original tags and hygienic liners attached. Returns must be initiated within 30 days of delivery.
How should I care for my delicate lingerie?
To preserve the life of your garments, we recommend hand washing in cold water with a gentle detergent. If using a machine, always use a mesh laundry bag and a delicate cycle. Never tumble dry.
Do you offer discreet shipping?
Yes, all Alexandra Lingerie orders are shipped in plain, unbranded external packaging to ensure your privacy from the moment it leaves our warehouse to your doorstep.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout if you need your items for a special occasion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.