Returns & Exchanges
At Alexandra Lingerie, we want you to feel confident and beautiful in your purchase. If you are not completely satisfied, we offer a 30-day return policy for items in their original, unworn condition with all tags and hygiene seals intact.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the unworn items in their original packaging, ensuring all designer tags and hygiene strips remain attached.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing